Apple-first managed IT for London’s architects, designers, and consultants
Since 2003 we’ve kept architecture studios, design practices, and consulting teams online, secure, and delivering work without drama—all handled by one team covering help desk, monitoring, security, and systems management.
Remote support as standard
Always-on help desk coverage with on-site support when you need hands in the studio.
Mac + Windows, one policy
Mixed estates across Mac, PC, and mobile with unified policies, telemetry, and inventory.
Workflow-friendly security
Threat protection that respects BIM renders, client reviews, and live collaboration sessions.
What we run for you
Monitoring & protection
- 24/7 telemetry from our Watchman dashboard
- Automated patching and device health scoring
- Advanced threat protection with SOC monitoring
- Hardware lifecycle tracking and capacity planning
Help desk + people ops
- 60-minute remote response SLA
- Unlimited phone + remote support
- On/off-boarding playbooks, kit prep, courier handling
- VIP white-glove care for founders, partners, and senior consultants
Management & strategy
- Microsoft 365 + Google Workspace admin
- Mobile device management (Mosyle, Kandji, Intune)
- Hybrid security, DLP, backup + recovery
- Project office for moves, Wi-Fi, and studio refreshes
Engagement that fits how you work
Principals & boutique studios
Solo principals, partner-led studios, and executive suites. We harden personal hardware, manage backups, and provide a single point of contact.
Ad-hoc / project
Need short-term firepower? Drop us into a rollout, office build, migration, or change initiative. We work alongside your internal ops without breaking cadence.
Contract MSP
Full managed service with proactive roadmap, quarterly reviews, and predictable per-user pricing—ideal for teams scaling past 10 seats.
Why London’s project teams stay with us
- We speak studio. Concept labs, BIM rooms, pitch war rooms, and site offices are normal for us.
- No black boxes. Transparent logging, monthly health reports, and shared dashboards show you what’s running.
- Security that respects billable work. Zero-trust policies without throttling renders, reviews, or collaboration tools.
- Project delivery baked in. Tenant moves, Wi-Fi, backup, and AV refreshes handled end-to-end.
Testimonials
“Mac Support London slid into our hybrid Mac/PC studio and immediately cut ticket noise. They understand the pace of architecture projects and keep us moving.”
Asha Patel – Design Director
“We trust them with partner laptops, site machines, and cloud accounts. Response is fast, advice is realistic, and costs stay predictable.”
Scott Chillery – Management Consultant
How we work with you
- 01 / Discovery. Half-day workshop covering infrastructure, workflows, and risk. We map assets and pain points.
- 02 / Stabilise. Roll in monitoring, fix quick wins, document processes, and hand over our first 30-day report.
- 03 / Evolve. Quarterly roadmap covering projects, security posture, licensing, and user experience.
Featured capabilities
- Apple Business Manager + zero-touch deployment
- Microsoft 365 / Google Workspace coexistence
- Jamf, Mosyle, Kandji, Intune, Cisco Meraki
- Synology + Veeam backup strategy
- DMARC, SPF, DKIM, email hardening
Industries we support
- Architecture & interior design studios
- Brand, design, and digital agencies
- Management & technology consultancies
- Boutique hospitality and retail groups
- Scale-up headquarters (10–200 seats)
Ready for a calmer IT estate?
Send over your current challenges and we’ll outline the fastest way to stabilise, secure, and scale your setup.
Need a same-day fix without raising a ticket? Browse our Troubleshooting Tips for step-by-step guides covering macOS, Microsoft 365, and studio workflows.